Terms & Conditions for Services

Last updated: 20 September 2025

These terms apply to Havant Digital projects, care plans, and related services. By approving a proposal, paying an invoice, or asking us to begin, you agree to these terms. Nothing here reduces your statutory rights under UK law.

1) Definitions

We, us, our: Havant Digital.
You, your: the client or business purchasing services.
Project: the work described in our proposal or estimate.
Care plan: ongoing maintenance and hosting described on our site or proposal.
Launch: the point a site goes live on your domain or is otherwise accepted.

2) Engagement and scope

We agree scope, deliverables, price and timing in a written proposal or estimate.
Quotes are valid for 14 days unless stated otherwise.
Work outside the agreed scope is a change request and will be quoted before we proceed.

3) Prices and payment

Projects under £1,500: 50 percent to start, 50 percent before launch.
Projects over £1,500: 40 percent to start, 40 percent at beta, 20 percent at launch.
Care plans and hosting: billed monthly in advance. Cancel any time before the next billing date.
Invoices are due on receipt unless stated. Late payment may pause work. We may charge statutory interest and reasonable recovery costs.
Prices exclude VAT unless shown.

4) Change requests and delays

Client requested changes after approval will be estimated and scheduled.
Delays in content, access, or approvals may shift dates. If a delay exceeds 14 days we may invoice for work completed and reserved time.

5) Your responsibilities

Provide timely content, approvals, and accurate information.
Ensure you have rights to all content, images, fonts and data you supply.
Provide required access to domain, hosting, WordPress admin, analytics and third party tools.
Review staging links and provide consolidated feedback within the review window we agree.

6) Acceptance and launch

Acceptance occurs on written sign off, payment of the launch invoice, or when the site goes live, whichever happens first.
After acceptance, small snagging is handled under our Guarantee and Aftercare.

7) Intellectual property

On receipt of full payment, you own the final visual design, page copy we created for you, and the compiled site on your domain.
We retain ownership of our underlying boilerplates, libraries, and workflows. Third party components remain under their own licences.
Fonts and stock require appropriate licences in your business name unless our proposal states otherwise.
You grant us a non exclusive right to display the work in our portfolio unless you tell us not to before launch.

8) Third party services

We may configure hosting, domains, email, analytics, payment gateways, plugins, or APIs. You are responsible for third party contracts, fees, and terms. We are not responsible for their outages or policy changes.

9) Browser, device and accessibility support

Default support is the current versions of Chrome, Safari, Edge and Firefox on modern devices.
Legacy browsers or specialised devices are by agreement.
We follow good practice toward WCAG 2.1 AA where practical in scope. Third party widgets and provided content may affect compliance.

10) SEO, performance and results

We apply technical SEO basics and performance best practice as agreed.
Search rankings and conversions depend on many external factors and are not guaranteed.
For Speed and Core Web Vitals work we show before and after snapshots at handover. Ongoing scores can vary with content, traffic and third party scripts.

11) Data protection and backups

Each party acts as a data controller for its own data. When we process personal data for you under your instruction, we act as processor and follow your written instructions and our Privacy Policy.
You are responsible for lawful content and data on your site.
Unless you are on a care plan, you are responsible for ongoing backups after launch.

12) Warranty and support

Build defects that stop normal use of agreed features are fixed free for 30 days from launch.
Speed and Core Web Vitals retune window is 14 days from handover if there were no external changes.
Care plan clients receive ongoing updates, security hardening, monitoring and small fixes within plan scope.

13) Liability

We provide services with reasonable care and skill. If we fall short you may request repeat performance or a fair price reduction. Our total liability for a project is limited to the amount you paid for that project. We are not liable for indirect or consequential loss such as lost income, loss of data, or business interruption. Nothing limits liability for death or personal injury caused by negligence or any liability that cannot be limited by law.

14) Cancellation and termination

You may cancel before kickoff for a refund of any deposit minus non recoverable third party costs already incurred.
After kickoff you pay for work completed to date and any committed third party costs. Milestones already delivered are payable.
Either party may terminate for material breach if not remedied within 14 days of notice.

15) Confidentiality

We keep your non public information confidential and use it only to deliver the project, except where disclosure is required by law.

16) Subcontractors

We may use vetted subcontractors. We remain responsible for the work they perform under this agreement.

17) Force majeure

Neither party is liable for delays or failure caused by events beyond reasonable control. We will resume as soon as practical.

18) Changes to these terms

We may update these terms to reflect changes in services or the law. The version in force when you accept a proposal will apply to that project.

19) Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

20) Contact

Havant Digital, Havant, Hampshire, United Kingdom. Phone: 07543 450130. Email: [email protected]

This page provides general information and is not legal advice. If you need bespoke terms, speak to a solicitor.